- The Très Honoré is a private domain exclusively reserved for its residents.
- Arrivals are between 5:00 p.m. and 9:30 p.m. at the latest; departures before 11:00 a.m.
- In the event of an exceptionally late arrival, please let us know your arrival time at least 24 hours in advance.
- No arrival will be accepted after 23:00 and the total amount of your night will be charged.
- Free parking reserved for residents and private.
- For reasons of safety and the comfort of all, our interior spaces are non-smoking.
- We do not accept any pets.
- Tourist tax in addition to 0.60 euros per person and per day levied on behalf of the community of municipalities Touraine Val de Vienne.
- Methods of payment accepted: cash, credit cards, transfers
- Breakfast is served between 8:30 am and 10:30 am.
- Snacks, picnics and meals are not permitted in rooms and outdoor areas.
- The places are not adapted to accommodate people with reduced mobility.
- Outdoor swimming pool open from early May to October. Access is authorized from 9:30 am to 8:00 pm, in harmony with the occupants of the house. Swimming is unsupervised, it is under your sole responsibility.
- You have a baggage drop-off area before your departure, under your sole responsibility.
- The keys must be returned to us upon your departure. If you forget, please return them to us by registered post with acknowledgment of receipt within 72 hours, otherwise we will be obliged to levy a lump sum of 50 euros on your credit card.
- At the time of check-out, an inventory and assessment of the condition of the room or suite will be performed.
These general conditions define the rights and obligations of the parties within the framework of the remote reservation of services offered by our establishment, the contact details of which are specified in the reservation confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general conditions of sale apply to all bookings made online, via our booking platform.
The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking methods of the services available on our booking platform and having requested and obtained the necessary and / or additional information to make his reservation in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that we cannot be held responsible in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
3. Booking process
Reservations made by the customer are made via the dematerialized reservation voucher accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information transmitted. After the final choice of the services to be reserved, the reservation procedure notably includes entering the bank card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate, before the validation of the reservation and finally, the validation of the reservation by the customer.
4. Acknowledgment of receipt of the reservation
Our reservation platform acknowledges receipt of the customer’s reservation by sending an email without delay. In the case of online reservation, the acknowledgment of receipt of the reservation by email summarizes the contract offer, the services reserved, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date reservation made, information relating to after-sales service, as well as the address of the seller’s establishment to which the customer can submit complaints.
5. Cancellation or modification by the customer
Customers are reminded, in accordance with article L. 121-21-8 12 ° of the Consumer Code, that they do not have the right of withdrawal provided for in article L. 121-21 of the French Consumer Code. consumption. The conditions of sale of the reserved rate specify the terms of cancellation and / or modification of the reservation. When the conditions of sale of the reserved rate allow it, the cancellation and / or the modification of the reservation can be made directly with the establishment, whose telephone numbers are specified on the confirmation of the reservation sent by email. All reservations are personal and cannot under any circumstances be transferred to a third party, whether free of charge or against payment.
6. Consumption of the service
In accordance with the recommendations in force, the customer will be asked on arrival to present an identity document in order to verify his identity. Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and / or without any refund if a payment has already been made.
The photographs presented on our website and on our reservation platform are not contractual. Even if every best effort is made to ensure that the photographs and texts reproduced to illustrate our establishment presented give as exact an overview as possible of the services offered, variations may occur between the time of booking and the day of consumption of the service. . The establishment cannot be held responsible for the non-performance or improper performance of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, the impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the cardholder’s bank.
Complaints relating to the non-performance or improper performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.
The prices relating to the reservation of services are indicated before and during the reservation. The prices are confirmed to the customer in the amount including all taxes (all taxes included), in the commercial currency of the establishment which is the Euro, and are only valid for the period indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, regardless of their origin, are payable in the establishment’s local currency which is Euro. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) where applicable, presented on the prices page, are to be paid directly on site to the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to the VAT will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the date of invoicing.
The customer communicates his bank details as a guarantee of the reservation, by credit or private bank card (Visa, Mastercard, American Express, Diners Club, etc. depending on the possibilities offered by the establishment’s reservation platform) indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the digits, as well as its validity date (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram. He must present himself at the establishment with the bank card which enabled him to guarantee the reservation. Payment is debited when the service is booked. This payment is called a deposit. In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as a lump sum, of 100% of the amount of the service reserved. The establishment has chosen elloha.com/Stripe.com to secure online payments by credit card. The validity of the customer’s payment card is verified by Stripe.com. There may be a refusal of the payment card for several reasons: card stolen, card blocked, limit reached, entry error, etc. In the event of a problem, the customer must contact his bank on the one hand, the establishment on the other hand to confirm their reservation and method of payment. The establishment has chosen elloha.com/Stripe.com to secure online payments by credit card. The validity of the customer’s payment card is verified by Stripe.com. There may be a refusal of the payment card for several reasons: card stolen, card blocked, limit reached, entry error, etc. In the event of a problem, the customer must contact his bank on the one hand, the establishment on the other hand to confirm their reservation and method of payment. The establishment has chosen elloha.com/Stripe.com to secure online payments by credit card. The validity of the customer’s payment card is verified by Stripe.com. There may be a refusal of the payment card for several reasons: card stolen, card blocked, limit reached, entry error, etc. In the event of a problem, the customer must contact his bank on the one hand, the establishment on the other hand to confirm their reservation and method of payment.
11. Respect for private life
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter. personal data. In particular when paying online, the customer’s bank details must be sent by the payment provider Stripe.com to the establishment’s bank, for the execution of the reservation contract. The customer is informed that this data transfer can therefore be carried out in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act existing in France. However, the customer consents to this transfer necessary for the execution of his reservation. elloha.com / Stripe.com in their professional capacity, are committed vis-à-vis the establishment to take all security measures and respect for data confidentiality for said data transfers. However, the customer consents to this transfer necessary for the execution of his reservation. elloha.com / Stripe.com in their professional capacity, are committed vis-à-vis the establishment to take all security measures and respect for data confidentiality for said data transfers. However, the customer consents to this transfer necessary for the execution of his reservation. elloha.com / Stripe.com in their professional capacity, are committed vis-à-vis the establishment to take all security measures and respect for data confidentiality for said data transfers.
12. Convention of proof
The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitute an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in the computer systems of elloha.com will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.
13. Force majeure
Force majeure means any event external to the parties that is both unpredictable and insurmountable which prevents either the customer or the establishment from fulfilling all or part of the obligations provided for in the contract. Those usually recognized by the jurisprudence of French courts are considered to be force majeure or fortuitous events. Each party cannot be held liable with regard to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.
14. Dispute resolution
These General Conditions of Sale are governed by French law without hindering any mandatory protective provisions that may apply in the country of residence of consumers.
These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the reservation voucher or request express all the obligations of the parties. No general or specific condition communicated by the customer may be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in decreasing order of priority, the reservation voucher or request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the booking voucher and the general conditions, the provisions appearing on the booking voucher will be the only ones applicable for the obligation in question. The present general conditions of sale by internet can be modified at any time and / or supplemented by the establishment. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general internet sales conditions will automatically apply to all customers.